AI Customer Support Analytics

Performance Overview

Date Range

Auto-Resolution Rate

84%

+5% MoM

Avg. Response Time

1.4s

-0.8s QoQ

CSAT Score

4.7

-0.2 Target

Escalation Rate

12%

+3% WoW

Conversation Analytics

Performance Trends

Recent Interactions

Order Status Inquiry

Confidence: 98%

Resolved

2m ago

Model Health

92%

NLU Accuracy

84%

Response Relevance