Returns Management Dashboard
Total Returns
245
↑ 15% from last month
Avg. Resolution Time
2.3 Days
↓ 0.5 days improvement
Customer Satisfaction
89%
-3% from target
Refund Amount
$12,450
↑ $2,150 from last month
Return Trends
Return Reasons Breakdown
Agent Performance
Agent
Handled
Avg. Time
Satisfaction
John D.
45
1.8d
94%
Sarah M.
38
2.1d
89%
Mike R.
32
2.7d
82%
Recent Returns
#RET-2345
Defective Product
Quality Issue
Processing
#RET-2344
Wrong Item Shipped
Shipping Error
Resolved