🤖 SoftRobot AI CoWorkers · AI Business Operating System
📋 Run your companies with minimum employees and reduce fixed overheads.
1 AI trigger
2-3 AI processing
4-5 AI auto‑execution
⚠️ AI exception → human
↻ AI loop / update
📢🎫
Marketing CoWorker
Campaign2Lead · nurture · analytics
sequenceDiagram
autonumber
participant Mgr as Marketing Manager
participant T as Ticketing System
participant M as Marketing AI Agent
participant DB as Database (Audience, Campaigns)
participant Channels as Email/Social/Ads
participant CRM as CRM CoWorker
participant Analyst as Human Analyst (exception)
Mgr->>T: create campaign request ticket (Q2 campaign)
T->>M: route to Marketing AI
M->>DB: fetch audience segments, past campaign data
DB-->>M: segments, engagement history
M->>M: generate campaign plan (budget, creatives, targeting)
M->>T: update ticket with plan, request approval
T->>Mgr: "campaign plan ready for review"
Mgr-->>T: approve / modify
T->>M: proceed
M->>Channels: launch campaign (email, social, ads)
M->>T: create campaign tracking ticket
par daily / real-time
Channels->>M: send engagement data (opens, clicks)
M->>DB: update campaign metrics
alt lead score threshold crossed
M->>T: create new lead ticket(s)
T->>CRM: route qualified leads to CRM
CRM-->>T: lead accepted
T->>M: update campaign attribution
end
alt budget near limit or poor performance
M->>T: create alert ticket
T->>Mgr: "campaign overspend / low ROI"
Mgr-->>T: adjust budget / pause
T->>M: implement changes
end
end
M->>M: generate campaign performance report
M->>T: create analytics ticket with dashboard
T->>Analyst: review insights (if complex)
Analyst-->>T: notes / recommendations
T->>Mgr: final campaign summary & ROI
campaign ticket audience segmentation lead handoff to CRM budget alerts performance analytics
📊🤝
CRM CoWorker
Lead2Order · deal · offer · salesperson
sequenceDiagram
autonumber
participant M as Marketing System
participant T as Ticketing System
participant C as CRM AI Agent
participant DB as Database (Customer 360)
participant S as Salesperson (Human)
participant L as Lead / Contact
M->>T: import campaign responses (batch)
T->>C: route campaign tickets
C->>DB: enrich & score leads
DB-->>C: lead score, history
alt high-value lead (score > 80)
C->>T: create priority lead ticket
T->>S: assign to salesperson
S->>L: contact & qualify
L-->>S: positive interest
S->>T: update ticket: "convert to deal"
T->>C: convert lead to deal
C->>DB: create deal / opportunity
C->>T: link deal ticket to salesperson
alt deal requires approval (discount > 20%)
C->>T: create approval request ticket
T->>S: "review deal terms"
S-->>T: approve / reject
T->>C: proceed with decision
end
C->>T: generate offer ticket (quote)
T->>S: send offer to lead
S->>L: present proposal
L-->>S: accept / reject
S->>T: update offer outcome
T->>C: close deal or recycle
else nurture lead (score 30-80)
C->>T: create nurture campaign ticket
T->>C: schedule automated emails
C->>L: send educational content
L-->>C: engage (clicks/opens)
C->>DB: update engagement score
C->>T: log activity in ticket
else low score ( < 30)
C->>T: archive lead ticket
end
C->>T: update dashboard & sales forecasts
lead scoring salesperson assignment deal approval offer management forecasting
⚙️🏭
ERP CoWorker
Order2Cash · fulfillment · invoicing · payment
sequenceDiagram
autonumber
participant C as Customer
participant T as Ticketing System
participant E as ERP AI Agent
participant DB as Database (Inventory, Order, GL)
participant W as Warehouse / Fulfillment
participant M as Manager (exception)
C->>T: place order (web/email/EDI/portal)
T->>E: route order ticket to ERP CoWorker
E->>DB: check inventory availability & customer credit
DB-->>E: stock level, credit status
alt inventory available & credit OK
E->>T: create fulfillment ticket
T->>W: pick, pack, ship
W-->>T: update with tracking number
T->>E: fulfillment complete
E->>DB: reserve stock, reduce inventory
E->>T: create invoice ticket
T->>C: send invoice + tracking
C->>T: make payment (credit card / wire)
T->>E: payment notification
E->>DB: update GL (cash increase, AR decrease)
E->>T: close order and invoice tickets
else out of stock or credit hold
E->>T: create exception ticket
T->>M: review order (stock shortage / credit limit)
M-->>T: approve partial / cancel / suggest alternative
T->>E: proceed with decision
E->>DB: allocate available stock or hold
E->>T: update order status
end
E->>T: update dashboards & revenue recognition
order ticket fulfillment inventory allocation invoicing payment reconciliation
📐🎫
PLM CoWorker
Design2Plan · BOM · prototype · production
sequenceDiagram
autonumber
participant PM as Product Manager
participant T as Ticketing System
participant P as PLM AI Agent
participant DB as Database (CAD, BOM, Specs)
participant E as Engineering Team
participant MFG as Manufacturing / Production
participant SCM as Procurement / SCM CoWorker
participant Q as Quality Assurance
participant W as Warehouse / Delivery
PM->>T: create design request ticket (new product idea)
T->>P: route to PLM CoWorker
P->>DB: check existing designs, feasibility
DB-->>P: similar designs, resource availability
P->>T: create engineering ticket with requirements
T->>E: assign to engineering
E-->>T: upload initial design, CAD files
T->>P: design ready for review
P->>P: run simulations, cost analysis
alt design approved (meets targets)
P->>T: create BOM ticket (Bill of Materials)
T->>SCM: request component sourcing
SCM-->>T: components available / lead times
T->>P: BOM confirmed
P->>T: create prototype ticket
T->>MFG: produce prototype
MFG-->>T: prototype complete
T->>Q: quality test
Q-->>T: test results
alt quality passed
P->>T: create production ticket
T->>MFG: start manufacturing
MFG-->>T: units produced
T->>W: deliver to customer / stock
W-->>T: delivery confirmation
P->>DB: update product lifecycle status
P->>T: close all related tickets
else quality failed
Q->>T: failure report
T->>P: request design revision
P->>T: create revision ticket
T->>E: update design
E-->>T: revised design
P->>P: re-run analysis
end
else design rejected / needs changes
P->>T: request changes
T->>E: revise design
E-->>T: updated design
T->>P: re-evaluate
end
P->>T: update dashboards & time-to-market metrics
design ticket engineering collaboration BOM creation prototype management quality checks
📦🔮
SCM CoWorker
Plan2Deliver · strategic sourcing · supplier onboarding
sequenceDiagram
autonumber
participant I as Inventory sensor / Demand signal
participant T as Ticketing System
participant S as SCM AI Agent
participant C as Contract/Supplier Memory
participant V as Vendor Portal/EDI
participant M as Manager (exception)
I->>T: low stock / forecast spike
T->>S: route to SCM CoWorker
S->>C: query preferred supplier, terms, compliance
C-->>S: supplier A, price, lead time
alt within auto‑purchase threshold
S->>V: send PO / negotiation message
V-->>S: PO confirmation
S->>C: update PO, commitment
S->>T: log purchase
else strategic / new supplier
S->>T: create approval request ticket
T->>M: "approve sourcing from X, cost $Y"
M-->>T: approve with limit
T->>S: proceed
S->>V: onboard & purchase
S->>C: update supplier database
end
S->>I: replenishment in progress
S->>T: close procurement ticket
inventory trigger supplier selection PO automation contract compliance manager approval
💰📄
AP CoWorker
Procure2Pay · invoice‑to‑pay · auto‑approval · GL posting
sequenceDiagram
autonumber
participant Supplier
participant T as Ticketing System
participant AP as AP AI Agent
participant DB as Database (GL/AP)
participant Manager
Supplier->>T: sends invoice (PDF) to ap@co.ai
T->>AP: routes to AP CoWorker
alt invoice ≤ $5,000 (auto-pilot)
AP->>AP: OCR extraction (inv#, PO#, amount, due)
AP->>DB: match with PO
DB-->>AP: PO valid, policy = auto-approve
AP->>DB: schedule payment, post to ledger
DB-->>AP: confirmation
AP->>Supplier: email "approved, payment scheduled"
AP->>T: log & auto-close ticket
else invoice > $5,000 (manager review)
AP->>AP: prepare summary + escalation
AP->>T: create manager ticket
T->>Manager: "review invoice #1234 for $10k"
Manager->>T: approve (one-click / voice)
T->>AP: resume with approval
AP->>DB: schedule payment, post to GL
DB-->>AP: done
AP->>Supplier: payment scheduled email
AP->>T: close ticket
end
invoice processing PO matching auto‑pay manager escalation GL posting
💰📨
AR CoWorker
Invoice2Receipt · auto‑bank check · GL posting
sequenceDiagram
autonumber
participant Customer
participant T as Ticketing System
participant AR as AR AI Agent
participant DB as Database (AR subledger, GL)
participant BankAPI as Bank / Payment Gateway
participant Collector as Collections Team (exception)
Customer->>T: sends payment (wire/check/card)
T->>AR: payment notification + remittance
AR->>DB: match payment with open invoice(s)
alt full match & amount = invoice
AR->>DB: mark invoice paid, update GL (cash+, AR-)
DB-->>AR: posting done
AR->>Customer: email receipt
AR->>T: close invoice ticket
else partial payment / short-pay
AR->>AR: calculate remaining balance
AR->>DB: record partial, keep invoice open
AR->>Customer: send reminder
AR->>T: create exception ticket
T->>Collector: follow-up
else overpayment
AR->>AR: create credit memo
AR->>T: approval ticket for refund
T->>Collector: approve refund
Collector-->>T: approved
AR->>BankAPI: initiate refund
AR->>DB: update GL
AR->>Customer: refund advice
end
AR->>DB: update aging report
payment matching auto‑receipt partial payment handling refund processing GL update
⏱️🎫
Payroll CoWorker
Work2Pay · attendance · timesheet · OT · site work · payroll
sequenceDiagram
autonumber
participant Emp as Employee
participant TS as Time System
participant T as Ticketing System
participant P as Payroll AI Agent
participant DB as Database
participant Mgr as Manager
participant Pay as Payroll System
participant Bank as Bank
Emp->>TS: clock‑in / clock‑out
TS->>T: create raw attendance ticket
T->>P: route attendance ticket
Emp->>T: submit weekly timesheet
T->>P: route timesheet ticket
P->>DB: fetch rates, OT rules
DB-->>P: base rate, OT rate, site bonus
P->>P: validate & calculate: regular, OT, allowances
alt hours match & within policy
P->>T: create wage calculation ticket
T->>Mgr: auto-approve (under threshold)
else discrepancy or OT > limit
P->>T: create approval request ticket
T->>Mgr: review overtime / site hours
Mgr-->>T: approve / modify
T->>P: update calculation
end
P->>T: create payroll batch ticket
T->>Pay: run payroll for approved tickets
Pay->>Bank: transfer net pay
Bank-->>Pay: confirmation
Pay->>T: update payment status
T->>Emp: send payslip
P->>DB: archive for compliance
P->>T: close all tickets
attendance ticket timesheet validation OT calculation manager approval payroll integration
🧑💼🎫
HR CoWorker
Hire2Fire · recruitment → hire → onboarding → appraisal → training → separation
sequenceDiagram
autonumber
participant HM as Hiring Manager
participant T as Ticketing System
participant H as HR AI Agent
participant DB as Database (HRIS)
participant Cand as Candidate
participant Team as Onboarding/IT/Training
participant Emp as Employee
participant Mgr as Manager
HM->>T: create job requisition ticket
T->>H: route to HR AI
H->>DB: post job to portals
DB-->>H: applications received
H->>T: create candidate screening tickets
T->>H: shortlist for interview
H->>T: schedule interview tickets
T->>HM: conduct interviews
HM-->>T: feedback & selection
alt candidate selected
H->>T: create offer ticket
T->>Cand: send offer letter
Cand-->>T: accept
T->>H: offer accepted
H->>T: create background check ticket
T->>H: initiate verification
H-->>T: cleared
H->>DB: create employee record
H->>T: create onboarding ticket
T->>Team: coordinate orientation, IT setup, docs
Team-->>T: completed
T->>Emp: welcome email & handbooks
loop annual / quarterly
H->>T: create appraisal ticket
T->>Mgr: submit feedback & goals
Mgr-->>T: ratings & comments
T->>H: calculate increment/promotion
H->>DB: update employee record
end
H->>T: create training assignment ticket
T->>Emp: assign courses
Emp-->>T: completion certificates
T->>H: update skills database
alt employee resigns / termination
Emp->>T: create resignation ticket
T->>H: initiate exit process
H->>T: create exit interview ticket
T->>Mgr: conduct exit interview
Mgr-->>T: clearance
H->>T: create final settlement ticket
T->>Finance: process final pay
H->>DB: deactivate employee record
end
else candidate rejects or no hire
H->>T: close requisition ticket
end
H->>T: update HR dashboards & compliance reports
recruitment onboarding appraisal cycles training separation
🧾🎫
Tax CoWorker
Return2Audit · calculation · filing · payment · notice handling
sequenceDiagram
autonumber
participant ERP as ERP / Finance System
participant T as Ticketing System
participant X as Tax AI Agent
participant DB as Database (Tax Codes, Ledger)
participant Govt as Government Tax Portal
participant Bank as Bank
participant Acc as Accountant / Manager (exception)
loop daily / real-time
ERP->>T: post sales/purchase transactions
T->>X: route transaction tickets
X->>DB: fetch applicable tax rates (GST/VAT)
DB-->>X: tax rules
X->>X: calculate tax liability
X->>DB: update tax sub-ledger
X->>T: update transaction ticket with tax
end
T->>X: periodic trigger (monthly/quarterly)
X->>DB: aggregate tax liability by type
DB-->>X: summary
X->>X: generate draft return
X->>T: create return filing ticket
T->>Acc: review draft return
Acc-->>T: approve / adjust
T->>X: proceed
X->>Govt: file return electronically
Govt-->>X: acknowledgment (ARN)
X->>T: update return ticket with ARN
X->>T: create payment ticket
T->>Bank: initiate tax payment
Bank-->>T: payment confirmation
T->>Govt: verify payment credit
Govt-->>T: payment acknowledged
T->>DB: update tax paid status
X->>Govt: fetch filed returns & payment history
Govt-->>X: official data
X->>DB: reconcile with internal records
alt matches
X->>T: close all related tickets
else discrepancy found
X->>T: create reconciliation exception ticket
T->>Acc: investigate variance
Acc-->>T: correction/adjustment
T->>X: update records
X->>Govt: file amended return if needed
end
Govt->>T: send tax notice (audit/query)
T->>X: route notice ticket
X->>DB: pull relevant documents
X->>X: draft response
X->>T: send to Acc for review
Acc-->>T: approve response
T->>Govt: submit response
Govt-->>T: notice closed
X->>T: update dashboards & compliance calendar
tax calculation return filing payment reconciliation notice handling
📒🎫
GL CoWorker
Accounts · journal · approval · posting · reconciliation · statements
sequenceDiagram
autonumber
participant Src as Source (AP/AR/Payroll/Manual)
participant T as Ticketing System
participant G as GL AI Agent
participant DB as Database (Chart of Accounts, Ledger)
participant Mgr as Manager / Controller (exception)
participant Audit as Auditor (read‑only)
Src->>T: submit journal entry ticket (debits/credits)
T->>G: route to GL CoWorker
G->>DB: validate accounts, check balance
DB-->>G: account types, balances
alt entry within threshold & balanced
G->>T: auto‑approve & post
else entry unbalanced / unusual amount
G->>T: create approval ticket
T->>Mgr: review journal entry
Mgr-->>T: approve / modify / reject
T->>G: proceed with decision
end
G->>DB: post to general ledger
DB-->>G: posting confirmed
G->>T: update journal ticket with posting reference
T->>G: trigger period-end closing
G->>DB: run trial balance
DB-->>G: trial balance report
G->>T: create trial balance ticket
alt trial balance balanced
G->>T: close period
else unbalanced
G->>T: create investigation ticket
T->>Mgr: review discrepancies
Mgr-->>T: corrective entries
T->>G: post adjustments
end
G->>T: create reconciliation tickets (bank, subledgers)
T->>G: reconcile each
G->>DB: match GL balances with subledgers
DB-->>G: variances
alt no variances
G->>T: mark reconciled
else variances found
G->>T: create exception ticket
T->>Mgr: investigate variance
Mgr-->>T: adjustment entry
T->>G: post adjustment
end
G->>T: create financial statement ticket
T->>G: generate P&L, Balance Sheet, Cash Flow
G->>DB: retrieve balances
DB-->>G: data
G->>T: attach statements
T->>Audit: notify for review (if required)
G->>T: update GL dashboards & audit logs
journal validation auto‑posting trial balance reconciliation financial reporting
🏭📋
EAM CoWorker
Asset Lifecycle · Maintenance · Depreciation · Disposal
sequenceDiagram
autonumber
participant User as Requester
participant T as Ticketing System
participant E as EAM AI Agent
participant DB as Database (Asset Register)
participant Proc as Procurement
participant Maint as Maintenance Team
participant IoT as IoT / Usage Sensor
participant Mgr as Manager
User->>T: request new asset
T->>E: acquisition ticket
E->>Proc: purchase requisition
Proc-->>T: asset received, cost
T->>E: record asset, set depreciation
User->>T: request assignment
T->>E: assignment ticket
E->>DB: update custodian, location
loop periodic maintenance
E->>T: create work order
T->>Maint: schedule & perform
Maint-->>T: completed, costs
T->>E: update maintenance log
end
IoT->>T: send usage data
T->>E: record usage
User->>T: report breakdown
T->>E: repair ticket
E->>DB: check warranty
alt under warranty
E->>Maint: schedule repair
else out of warranty
E->>T: estimate cost
T->>Mgr: approve
Mgr-->>T: approved
E->>Maint: repair
end
loop monthly
E->>DB: run depreciation
E->>T: update book value
end
User->>T: request disposal
T->>E: disposal ticket
E->>DB: calculate gain/loss, archive asset
acquisition assignment maintenance usage log depreciation disposal
🚚📦
LMS CoWorker
Shipment → POD · Returns Management
sequenceDiagram
autonumber
participant Order as Order System
participant T as Ticketing System
participant L as LMS AI Agent
participant DB as Database (Shipments)
participant Carrier as Carrier / 3PL
participant Driver as Driver
participant Cust as Customer
participant WH as Warehouse
participant Mgr as Manager
Order->>T: shipment ready
T->>L: outbound shipment ticket
L->>DB: check inventory
L->>Carrier: request rate
Carrier-->>L: tracking #, label
L->>T: update with tracking
loop scanning events
Driver->>T: scan package
T->>L: update status
end
Driver->>T: delivery attempt
alt successful
Driver->>Cust: obtain POD
Driver->>T: upload POD
T->>L: confirm delivered
L->>DB: update status, trigger invoice
else failed
Driver->>T: report failure
T->>L: exception ticket
L->>Mgr: review
Mgr-->>T: decision
T->>Driver: new instructions
end
Cust->>T: request return (RMA)
T->>L: return ticket
L->>DB: validate policy
alt approved
L->>T: generate RMA label
Cust->>WH: ship back
WH->>T: receive, scan
T->>L: log receipt
L->>WH: inspection ticket
WH-->>T: result
alt restockable
L->>DB: update inventory
else defective
L->>T: credit / disposal
end
else rejected
L->>T: notify customer
end
shipment tracking POD exception RMA reverse logistics
📋🔍
QMS CoWorker
IQC · Line QA · OQC · Warranty
sequenceDiagram
autonumber
participant P as Procurement
participant Prod as Production
participant Sales as Sales
participant T as Ticketing System
participant Q as QMS AI Agent
participant QC as QC Team
participant Mgr as Quality Manager
participant DB as Database
P->>T: goods received
T->>Q: IQC ticket
Q->>QC: inspect
QC-->>T: results
alt pass
Q->>DB: accept batch
else fail
Q->>T: non‑conformance ticket
T->>Mgr: review
Mgr-->>T: decision
Q->>P: return / rework
end
Prod->>T: line QA request
T->>Q: line QA ticket
Q->>QC: check
QC-->>T: results
alt fail
Q->>T: defect ticket
T->>Prod: stop / rework
Prod-->>T: rework done
Q->>DB: update WIP stats
end
Sales->>T: OQC request
T->>Q: OQC ticket
Q->>QC: sample inspection
QC-->>T: results
alt pass
Q->>Sales: release for shipment
else fail
Q->>T: non‑conformance ticket
T->>Prod: rework
end
Customer->>T: warranty claim
T->>Q: warranty ticket
Q->>QC: inspect return
QC-->>T: report
alt repair
Q->>Prod: repair order
Q->>Cust: return item
else replace
Q->>DB: allocate replacement
else refund
Q->>Finance: credit note
else reject
Q->>Cust: rejection notice
end
IQC line QA OQC defect warranty supplier quality
🌴🎫
ELM CoWorker
Leave Requests · Approval · Accrual · Calendar
sequenceDiagram
autonumber
participant Emp as Employee
participant T as Ticketing System
participant E as ELM AI Agent
participant DB as Database (Leave Balances)
participant Mgr as Manager
participant HR as HR System
participant Cal as Calendar
Emp->>T: submit leave request (type, dates)
T->>E: create leave ticket
E->>DB: check available balance
DB-->>E: balance info
alt balance sufficient & policy auto-approve
E->>T: auto-approve
T->>Emp: notification
E->>DB: deduct balance
E->>Cal: block dates
else needs manager review
E->>T: forward to manager
T->>Mgr: approve / deny
Mgr-->>T: decision
alt approved
T->>E: confirm
E->>DB: deduct balance
E->>Cal: block dates
else denied
T->>Emp: rejection reason
end
else insufficient balance
E->>T: create exception ticket
T->>Emp: notify shortfall
Emp->>T: request unpaid / cancel
end
Emp->>T: cancel leave request
T->>E: cancellation ticket
E->>DB: restore balance
E->>Cal: free dates
loop monthly
HR->>T: accrual run
T->>E: update balances
E->>DB: add accrued days
end
Emp->>T: view balance
T->>E: query
E->>DB: retrieve
E->>Emp: current balance
leave request balance check manager approval accrual calendar integration
🧾🎫
TCM CoWorker
Travel Request · Expense Claim · Approval · Reimbursement
sequenceDiagram
autonumber
participant Emp as Employee
participant T as Ticketing System
participant TC as TCM AI Agent
participant DB as Database (Policies, Ledger)
participant Mgr as Manager
participant Finance as Finance / Payment
participant Travel as Travel Desk
Emp->>T: submit travel request (destination, dates)
T->>TC: create travel ticket
TC->>DB: check policy, budget
DB-->>TC: approval limits
alt within policy
TC->>T: auto-approve
T->>Travel: book travel
Travel-->>T: booking confirmed
T->>Emp: itinerary
else over limit
TC->>T: forward to manager
T->>Mgr: approve / modify
Mgr-->>T: decision
alt approved
T->>Travel: book
else rejected
T->>Emp: rejection
end
end
Emp->>T: submit expense claim (receipts)
T->>TC: create claim ticket
TC->>DB: validate against policy
DB-->>TC: eligible amounts
alt receipts valid & under limit
TC->>T: auto-approve
T->>Finance: process reimbursement
Finance-->>T: payment confirmed
T->>Emp: reimbursement advice
else needs review
TC->>T: forward to manager
T->>Mgr: review claim
Mgr-->>T: approve / reject
alt approved
T->>Finance: pay
else rejected
T->>Emp: rejection reason
end
end
TC->>DB: update project costing
TC->>T: close all related tickets
travel request expense claim policy check manager approval reimbursement
🎟️ Why Ticket‑Centric Systems Win vs Email, Office, ERP, Mobile
Only one software to learn: creation & execution of tickets.
Most employees can't master complex ERPs like SAP; they only know email, which guarantees nothing.
Tickets ensure results, escalations, monitoring, and accountability.
| Feature / Criteria | 📧 Email‑Centric | 📁 MS Office‑Centric | ⚙️ Menu‑Based ERP (SAP/Oracle) | 📱 Mobile App‑Centric | 🎟️ Ticket‑Centric (SoftRobot) |
|---|---|---|---|---|---|
| Learning curve for average employee | Medium (know email, but no process) | High (Excel/Word skills vary) | Very steep (SAP needs months) | Easy (if app is simple) | ✅ Simplest: create ticket, execute |
| Guaranteed results / accountability | ❌ Emails get lost, ignored, buried | ❌ Files shared, no tracking | ⚠️ Transactions logged, but no ownership | ⚠️ Notifications, but no forced closure | ✅ Every ticket assigned, tracked, must be closed |
| Escalation when work delayed | ❌ No automatic escalation | ❌ None | ⚠️ Some workflows, but complex | ❌ Rarely built-in | ✅ Auto‑escalation by SLA, priority, aging |
| Monitoring & dashboards | ❌ Manual, impossible at scale | ⚠️ Manual Excel reports | ✅ Built‑in but rigid | ⚠️ Basic push notifications | ✅ Real‑time dashboards, aging, productivity |
| Action on employees (performance) | ❌ Subjective, no metrics | ❌ No native tracking | ⚠️ Some logs, hard to extract | ⚠️ Limited to app usage | ✅ Clear metrics: tickets closed, SLA adherence |
| Audit trail & compliance | ❌ Emails can be deleted | ❌ Version chaos | ✅ Strong audit logs | ⚠️ Depends on app | ✅ Immutable ticket history, full trace |
| Integration with AI / automation | ⚠️ Plugins, but limited | ⚠️ Macros, VBA (brittle) | ⚠️ Heavy IT projects | ✅ Some API possible | ✅ Native AI agents, auto‑routing, auto‑resolve |
| Exception handling | ❌ Forward to manager – lost | ❌ Email attachment ping‑pong | ⚠️ Workflow, but rigid | ❌ Often ignored | ✅ Auto‑create exception ticket, manager notified |
| Cross‑department collaboration | ⚠️ CC/BCC – chaotic | ❌ Shared drives – version hell | ⚠️ Modules siloed | ⚠️ Limited to app | ✅ Tickets move between coworkers seamlessly |
| Employee training cost | Low (everyone knows email) | Medium (Excel skills vary) | Very high (SAP certification) | Low (intuitive) | ✅ Lowest: only "create & execute ticket" |
| Guarantee work is done | ❌ No guarantee | ❌ No guarantee | ⚠️ Transaction done, but responsibility? | ⚠️ If user opens app | ✅ Ticket must be closed – SLA enforced |
| Scalability for 1000+ employees | ❌ Inbox collapses | ❌ File chaos | ✅ Scalable but costly | ✅ Scalable with backend | ✅ Highly scalable, queue‑based |
❌ Why Email Fails
- ✗ No ownership – emails sit unread
- ✗ No escalation – urgent? resend
- ✗ No metrics – who is slacking?
- ✗ Easily buried – out of sight, out of mind
- ✗ Audit nightmare – deleted = lost
❌ Why MS Office Fails
- ✗ Version control chaos
- ✗ No automated workflows
- ✗ Relies on manual updates
- ✗ No real‑time tracking
- ✗ Employees hide in spreadsheets
⚠️ Why Traditional ERP Fails
- ✗ Months of training needed
- ✗ Rigid menus – errors common
- ✗ Employees fear using it
- ✗ Expensive consultants
- ✗ Still requires email for exceptions
✅ Why Ticket‑Centric Wins
- ✓ Only one skill: create & execute ticket
- ✓ Every task assigned, tracked, closed
- ✓ Auto‑escalation if delayed
- ✓ Real‑time dashboards – who did what
- ✓ Full audit trail, no hiding
- ✓ AI agents auto‑resolve common tickets
🎯 The Core Insight:
Most employees only know email – but email is a black hole. Work gets lost, forgotten, or deliberately ignored. There's no accountability, no escalation, no way to prove it was done.
Ticket‑centric systems flip the model: Every request, task, or approval becomes a ticket. The employee's only job is to pick a ticket, execute it, and close it. If they don't, it escalates. Managers see dashboards of who is performing and who isn't.
No complex ERP menus, no Excel macros, no email chains. Just tickets. It's the only system where results are guaranteed because work cannot disappear.
🏆 Overall Winner:
🎟️ Ticket‑Centric System
(SoftRobot / AI CoWorker model)
⚖️ AI Platform Comparison Codeless vs Low-Code vs AI Coding
SoftRobot (Codeless Expert System) vs Kissflow (Low-Code) vs Claude Code / Cowork (AI Coding)
— the three paradigms for building intelligent business systems.
— the three paradigms for building intelligent business systems.
📊 Only one software any employee needs to learn: creation and execution of tickets. No SAP complexity, no email chaos, no spreadsheet hell.
✅ Guaranteed results · Escalation · Monitoring · Accountability · AI‑ready
Get your own AI Business Operating system impemented by us. We are company with 25 years experience, 10 over countries and 20 over industries.
